Confronting Problems of Traditional Services
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Telephone Technical Consulting
When encountering technical issues, on-site O&M personnel contact HollySys experts via phone for guidance. Due to the limited visibility of actual on-site conditions and equipment status through voice-based communication, this reliance solely on experiential analysis and judgment might result in a “visual blind spot”, consequently leading to low efficiency in problem-solving.
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On-site Service
When addressing technical issues, on-site O&M personnel might face challenges in precisely pinpointing technical issues due to their insufficient mastery of control algorithms. Therefore, expert technical support becomes necessary. However, the dispersed nature of project sites presents a limitation on the availability of expert resources to simultaneously address issues across multiple locations.
Platform Introduction
HollySys Digital Remote O&M (Operation and Maintenance) Platform could facilitate seamless communication between clients and our experts and provide direct connections to on-site equipment. The platform enables expert remote consultations ensuring prompt responses and accurate issue identification, to achieve one-stop service solutions for the clients. Clients are able to gain instant access to HollySys' O&A teams for remote support, maximizing efficiency in issue resolution. When required, the HollySys engineers could promptly access relevant equipment remotely, to provide instant response and immediate service. Let the problem be solved.
Platform Features
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Remote Control without Internet ConnectivityEnabling remote desktop control based on video compression, encryption, transmission, and decryption.
l Completely physically isolated from the Industrial Control System DCS network, the operator station could operate independently without internet access, only rely on connectivity through an intelligent remote terminal.
l Ensuring internet response times of less than 1 second.
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Compatible with Non-HollySys Products
Remote control is achieved through HDMI video signals, ensuring compatibility across industrial control systems of various brands.
Supporting integration industrial Internet platforms, intelligent factory platforms, and industrial software platforms.
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No Software Installation Required
Convenient and user-friendly, plug-and-play; no software installation necessary on the on-site operator station.
Connection between the operator station and intelligent remote terminal is established through HDMI video signals.
B/S architecture allows system access through a web-based interface on the PC.
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Secure Connection
Supporting multiple internet connectivity methods: wired, wireless, 4G.
Multi-factor authentication: Requiring identity verification, permission mechanisms, and input of randomly generated verification codes for remote control access.
Providing real-time screen recording of the service process with historical playback.
Values for Clients
HollySys services are poised to facilitate your journey towards a reliable operational infrastructure and a prosperous digital future. Our suite of services is designed to enhance the profitability and efficiency of your system equipment and factory throughout their entire life cycles. We aim to provide opportunities for digital service development while simultaneously lowering the total cost of operation.
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Cost Reduction and Efficiency Improvement for Win-win Cooperation-
Lower costs, higher efficiency, and Mutual Benefits
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Instant Connection for Accurate Problems Identification
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Real-time device interconnection to accurately identify problems
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Reliable Partner to Safeguard your Plant at all Times
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Ensuring one-on-one or many-to-one expert consultations
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Rapid Response and Immediate Assistance
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24/7 all-day technical support , ready to offer resolution at any time
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